129

References

Ackerman, M., Cranor, L., Reagle, J. , "“Privacy in E-Commerce: Examining User Scenarios and Privacy Preferences“" , Proceedings of the ACM EC‘99, Conference on Electronic Commerce , Denver, Colorado , 1999

Alba, J., Lynch, J., Weitz B., Janiszewski, C., Lutz, R., Sawyer, A., Wood, S., "“Interactive Home Shopping: Consumer, Retailer and Manufacturer Incentives to Participate in Electronic Markets“" , Journal of Marketing , vol. 61 , July 1997 , pp. 38-53

Anderson, J., Gerbing, D., "“The Effects of Sampling Error on Convergence, Improper Solutions and Goodness-of-Fit Indices for Maximum Likelihood Confirmatory Factor Analysis“," Psychometrika, vol. 49 , 1984, pp. 155-173.

Annacker, D., Spiekermann, S., Strobel M., "„E-privacy: Evaluating a new search cost in online environments“" , Proceedings of the 14th Bled Conference of Electronic Commerce , Bled, Slovenia , 2001

Arnthorsson, A., Berry, W. , Urbany, J., "“Difficulty of Prepurchase Quality Inspection: Conceptualization and Measurement“" , Advances in Consumer Research , vol. 18 , 1991, pp.217-224

Badenoch, D., Reid, C., Burton, P., Gibb, F., Oppenheim, C "., “The value of information" “, in: The Value and Impact of Information , eds. by M. Feeney and M. Grieves, East Grinstead , 1994 , pp.9-78

Bagozzi, R., "“An Examination of the Validity of Two Models of Attitude“," in: A Second Generation of Multivariate Analysis“ , vol. 2 , eds. by C. Fornell, New York , 1982 , pp. 145-184

Bagozzi, R. Baumgartner, H. , "“The Evaluation of Structural Equation Models and Hypothesis Testing“" , in: Principles of Marketing Research , eds. by R. Bagozzi, Cambridge , 1994 , pp. 386-422

Bagozzi, R., Yi, Y. , "“On the Evaluation of Structural Equation Models“" , Journal of the Academy of Marketing Science , vol. 16 , no.1 , 1988 , pp. 74-94

Beatty, S., Smith, S. , "“External Search Efforts: An Investigation Across Several Product Categories“" , Journal of Consumer Research , vol.14 , June 1987 , pp.83-95

130

Bentler, P., Yuan, K.-H. , "“Structural Equation Modeling with Small Samples: Test Statistics“" , Multivariate Behavioral Research , vol. 34 , no. 2 , 1999 , pp. 181-197

Bentler, P., Chou, C. , "“Practical Issues in Structural Modeling“" , Sociological Methods and Research , vol. 16 , 1987 , pp. 78-117

Bettman, J. , "An Information Processing Theory of Consumer Choice" , Reading, Massachusetts , 1979

Bettman, J. , "“Information Integration in Consumer Risk Perception: A Comparison of Two Models of Component Conceptualization“" , Journal of Applied Psychology , vol.60 , no.3 , 1975 , pp.381-385

Bettman, J. , "“Perceived Risk and Its Components: A Model and Empirical Test“," Journal of Marketing Research , vol. 10 , May 1973 , pp.84-90

Bollen, K., Structural Equations With Latent Variables , New York , 1989

Boomsma, A. , "“The Robustness of LISREL Against Small Sample Sizes in Factor Analysis Models“," in: Systems Under Indirect Observation , part I , eds. by K. Jöreskog and H.Wold, Amsterdam , 1982 , pp. 149-173.

Borking, J., van Eck, B., Siepel, P., "“Intelligent Software Agents: Turning a Privacy Threat into a Privacy Protector“" , Working Paper, Information and Privacy Commissioner/Ontario, Canada & Registratiekamer The Netherlands, The Hauge, April 1999

Bucklin, L., "“Retail Strategy and the Classification of Consumer Goods" “, Journal of Marketing , vol. 27 , January 1963 , pp.51-56

Browne, M., Cudeck, R., “"Alternative Ways of Assessing Model Fit" “, in: Testing Structural Equation Models , eds. by K.Bollen and J.Long, Newbury Park , 1993 , pp. 136-162

Brucks, M., “"The Effects of Product Class Knowledge on Information Search Behavior" “, Journal of Consumer Research , vol.12 , June 1985 , pp.1-16

Brynjolfsson, E., Smith, M., "“The Great Equalizer? Consumer Choice Behavior at Internet Shopbots“" , MIT Sloan School of Management, July 2000 , available at: http://ebusiness.mit.edu/erik/ (on 10.10.02 )

131

Capon, N., Burke, M. , "„Individual, “Product Class, and Task-Related Factors in Consumer Information Processing“," Journal of Consumer Research , vol.7 , December 1983 , pp.314-326

Chang, A., Kannan, P., Whinston, A., "“The Economics of Freebies in Exchange for Consumer Information on the Internet: An Exploratory Study“," International Journal of Electronic Commerce , vol.4 , no.1 , 1999 , pp. 85-102

Claxton, J., Fry, J., Portis, B., "“A Taxonomy of Prepurchase Information Gathering Patterns“," Journal of Consumer Research , vol.1 , December 1974, pp.35-40

Copeland, M., "“The Relation of Consumers‘ Buying Habits to Marketing Methods“," Harvard Business Review , vol.1 , April 1923 , pp.282-289

Cox, D., "“Risk Taking and Information Handling in Consumer Behavior“" , in: Risk Taking and Information Handling in Consumer Behavio r, eds. by D.Cox, Boston , 1967

Csikszentmihaly, M, Csikszentmihaly, I., Die außergewöhnliche Erfahrung im Alltag - Die Psychologie des Flow-Erlebnisses , Stuttgart , 1995

Culnan, M., Milberg, S., "“Consumer Privacy" “, in: Information Privacy: Looking Forward, Looking Back , eds. by M. Culnan, R. Bies and M. Levy, Georgetown , 1999

Cunningham, M., "“The Major Dimensions of Perceived Risk" “, in: Risk Taking and Information Handling in Consumer Behavior , eds. by D. Cox, Boston, 1967

Darby, M., Karni, E., “"Free Competition and the Optimal Amount of Fraud" “, The Journal of Law and Economics , vol. 16 , 1973 , pp.67-89

Darnell, A ., A Dictionary of Econometrics , Vermont , 1995

Deimel, K., "“Grundlagen des Involvement und Anwendung im Marketing“," Marketing - Zeitschrift für Forschung und Praxis , vol.11 , no.8 , 1989 , pp.153-161

Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ; available from: http://europa.eu.int/comm/internal_market/en/media/dataprot/law/index.htm (on 10.10.02 )

132

Duncan, C., Olshavsky, R ., “"External Search: The Role of Consumer Beliefs" “, Journal of Marketing Research , vol.19 , no.2 , pp.32-44

Dysart, J., “"Interactivity: The Web‘s New Standard" “, Mixed Media , December 1998 , pp.31-36

Engel, J., Blackwell, R., Miniard, P., Consumer Behavior , 7th edition, New York , 1993

Foner, L., “"What‘s An Agent, Anyway? - A Sociological Case Study" “, Agents Memo 93-01, Agents Group at MIT Media Lab, 1993

Fornell, C., Larcker, D., “"Evaluating Structural Equation Models with Unobservable Variables and Measurement Errors" “, Journal of Marketing Research , vol. 18 , 1981 , pp. 39-50

Franklin, S., Graessner, A., “"Is it an agent or just a program? A taxonomy for autonomous agents“" , Proceedings of ATAL, Conference on Agent Theories, Architectures and Languages , 1996

Gemünden, H., “"Perceived Risk and Information Search. A Systematic Meta-analysis of the Empirical Evidence" “, International Journal of Research in Marketing , vol. 2 , no. 2 , 1985 , pp.79-100

Gilbert, D., Apaeicio, M., Atkinson, B., Beady, S., Ciccarino, J., Grosof, B., O‘Conner, P., Osisek, D., Pritko, S., Spagna, R., Wilson, L., “The Role of Intelligent Agents in the Information Infrastructure “, IBM Corporation, Research Triangle Park, NC USA, 1995

Goldberg, I., Wagner, D., Brewer, E., "“Privacy-enhancing technologies for the Internet“," Proceedings of COMPCON‘97, 42nd IEEE International Computer Conference , San Jose , 1997

Grimm, R., Löhndorf, N., Rossnagel, A., “"E-Commerce meets E-Privacy" “, in: E-Privacy , eds. by H. Bäumler, 2000, pp.133-140

"Haas, A.," "“Wie entsteht Beratungszufriedenheit? - Ergebnisse einer Mystery Shopping-Studie im Gebrauchsgüterhandel“" , Presentation held at GIM-Fachtagung ‘Der moderne Verbraucher‘, Nürnberg , March 2001

133

Häuble G., Trifts, V.‚“ "Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids“" , Marketing Science , vol.19 , no.1 , 2000 , pp.4-21

Hine, C., Eve, J., “"Privacy in the Marketplace" “, The Information Society , vol. 14 , 1998 , pp. 253-262

Hoffman, D., Novak T., Yung, Y.-F ., “"Measuring the Customer Experience in Online Environments: A Structural Modeling Approach" “, Marketing Science , vol. 19 , winter 2000 , pp. 22-42

Hoffman, D., Novak T., Peralta, M., "“Building Consumer Trust Online,“" Communications of the ACM , vol. 42, no. 4 , 1999 , pp. 80-85

Hoffman, D. Novak, T., “"Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations" “, Journal of Marketing , vol. 60 , July 1996 , pp.50-68

Homburg, C., Baumgartner, H., „"Beurteilung von Kausalmodellen, Bestandsaufnahme und Anwendungsempfehlungen“," Marketing ZFP , vol.17 , 1995 , pp.162-176

Howard, J., Sheth, J., The Theory of Buyer Behavior , New York, 1969

Hoque, A., Lohse, G. , “"An Information Search Cost Perspective for Designing Interfaces for Electronic Commerce“," Journal of Marketing Research , vol. 36 , August 1999 , pp.387-394

Hu, L., Bentler, P., "“Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria versus New Alternatives“," Structural Equation Modeling , vol. 6 , no. 1 , 1999 , pp. 1-55

Hu, L., Bentler, P. , "“Fit Indices in Covariance Structure Modeling: Sensitivity to Underparameterized Model Misspecification“," Psychological Methods , vol. 3 , no. 4 , 1998 , pp. 424-453

Jacoby, J, Hoyer, W., "“Intra- and Interindividual Consistency in Information Acquisition - A Cross-Cultural Examination“," in: Informationsverhalten des Konsumenten. Ergebnisse empirischer Studien , eds. by H. Raffée and G. Silberer, Wiesbaden, 1981

134

Jöreskog, K., Sörbom, D., PRELIS 2: User‘s Reference Guide , Chicago , 1996

Jöreskog, K., “"Testing Structural Equation Models“," in: Testing Structural Equation Models, eds. by K. Bollen and J. Long, Newbury Park , 1993 , pp. 294-316

Jacoby, J., Chestnut, R., Fisher, W., "“A Behavioral Process Approach to Information Acquisition in Nondurable Purchasing“," Journal of Marketing Research , vol.15, November 1978 , pp.532-544

Kaas, K., “"Marketing und Neue Institutionenökonomik" “, ZfbF , Sonderheft 35 , 1995 , pp.1-17

Kaas, K., “"Marketing als Bewältigung von Informations- und Unsicherheitsproblemen im Markt" “, Die Betriebswirtschaft , vol 50 , no. 4, 1990 , pp.539-548

Kaplan, L., Szybillo, G., Jacoby, J., “"Components of Perceived Risk in Product Purchase: A Cross-Validation" ", Journal of Applied Psychology , vol.59 , no. 3, 1974 , pp.287-291

Katona, E., Mueller, E., “"A Study of Purchase Decisions" “, in: Consumer Behavior , vol.1 , eds. by L. Clark, New York , 1954

Kenny, D., Marshall, J., “"Contextual Marketing - The Real Business of the Internet" “, Harvard Business Review , November-December 2000, pp.119-125

Kiel, G, Layton, R., "“Dimensions of Consumer Information Seeking Behavior" “, Journal of Consumer Research , vol.18 , May 1981 , pp.233-239

Kogan, N., Wallach, M. , Risk Taking: A Study of Cognition and Personality , New York, 1964

Kotler, P., Marketing Management - Analysis, Planning, Implementation, And Control , 8th edition, New Jersey , 1994

Kroeber-Riel, W., Weinberg, P ., Konsumentenverhalten , 7th edition, München , 1999

Lieberman, H ., "“" Autonomous Interface Agents “, Proceedings of ACM CHI‘97, Conference on Human-Computer Interface , Atlanta , March 1997

135

Lynch, G., Ariely, D., “"Wine Online: Search Costs and Competition on Price, Quality, and Distribution" “, Marketing Science , vol. 19 , no. 1 , 2000 , pp.83-103

MacCallum, R., Browne M., Sugawara, H., “"Power Analysis and Determination of Sample Size for Covariance Structure Modeling“," Psychological Methods , vol. 1 , 1996 , pp. 130-149

Maes, P., “"Agents that Reduce Work and Information Overload" “, Communications of the ACM , vol.37 , no.7 , 1994 , pp.31-40

Maes, P., Guttman, R., Moukas, A., “"Agents that buy and sell" “, Communications of the ACM , March 1999 , pp.81-83

Mayo,E., The human problems of an industrial civilization , New York , 1933

Moon, Y., "“When the Computer is the ’Salesperson‘: Consumer Responses to Computer ’Personalities‘ in Interactive Marketing Situations“" , Working Paper 99-041 , Harvard Business School , 1998

Moon, Y., “"Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers" “, Journal of Consumer Research , vol. 27 , no. 4 , 2000 , pp.323-339

Moore, W., Lehmann, D., “"Individual Differences in Search Behavior For a Nondurable" “, Journal of Consumer Research , vol.7 , December 1980 , pp.296-307

Moorthy, S., Ratchford, B., Talukdar, D., ""Consumer Information Search Revisited: Theory and Empirical Analysis" “, Journal of Consumer Research , vol.23 , March 1997 , pp. 263-277

Murphy, P., Enis, B., “"Classifying Products Strategically" “, Journal of Marketing , vol. 50 , July 1986 , pp. 24-42

Muthén, L., Muthén, B., Mplus User‘s Guide , Los Angeles , 1998

Nass, C., Moon, Y., Fogg, J., Reeves, B., Dryer, C., “"Can computer personalities be human personalities?" “, International Journal of Human - Computer Studies , vol. 43 , 1995, pp.223-239

Nelson, P., “"Information and Consumer Behavior" “, Journal of Political Economy , vol. 78 , 1970 , pp.311-329

136

Nwana, H., Ndumu, D., “"A Perspective of Software Agents" “, Working Paper, Applied Research & Technology Department, BT Labs, Ipswich , 1999

Nordan, M., “"European Online Retail Projections by Category“" , Retail‘s Pan-European Future , eds. by Forrester Research, Inc., April 2000

Norman, D., “"How Might People Interact with Agents" “, Communications of the ACM , vol.37 , no.7 , 1994 , pp.68-71

Palmer, J., McVeagh, R ., “"Agent Technologies For The Internet" “, OECD Information Technology Outlook , 2000 , pp.151-162

Paraschiv, C., Zaharia, C., “"Risk Perception, Risk Attitude and Demand for Risk Reduction: An Empirical Analysis of Consumers‘ Purchasing Behaviour on the Internet“," Proceedings of BIEW2000 , 3^rd Berlin Internet Economics Workshop, Berlin , 2000

Pazgal, A., “"Software Agents: The Future of Marketing on the Internet" “, Proceedings of the 4th Conference on Information Systems and Technology , Cincinetti , 1999

Pedersen, P., “"Behavioral effects of using software agents for product and merchant brokering: An experimental study of consumer decision making" “, International Journal of Electronic Commerce, vol.5 , no.1 , 2000 , pp.125-141

Peter, P., Tarpey, L., “"A Consumer Analysis of Three Consumer Decision Strategies" “, Journal of Consumer Research , vol. 2 , June 1975 , pp. 29-37

Pew Internet & American Life Project, “"Trust and Privacy Online: Why Americans Want to Rewrite the Rules" “, August 2000 , available from: http://pewinternet.org/reports/toc.asp?Report=19 (on 10.10.02 )

Preist, C., “"Economic Agents for Automated Trading" “, Hewlett-Packard Agent Technology Group Working Paper HPL-98-77 , Hewlett-Packard Labs, Bristol , April 1998

Punj, G., Staelin, R., “"A Model of Consumer Information Search Behavior for New Automobiles" “, Journal of Consumer Research , vol. 9 , March 1983 , pp.366-380

Punj, G., Steward, D., “"An Interaction Framework of Consumer Decision Making" “, Journal of Consumer Research , vol. 10 , September 1983 , pp.181-196

Reichheld, F., Schefter, P., "“E-Loyalty - Your Secret Weapon on the Web" “, Harvard Business Review , July-August, 2000 , pp.105-113

137

Shardanand, U., Maes, P., “"Social information filtering: Algorithms for automating word-of-mouth" “, Proceedings for ACM CHI‘95, Conference on Human Factors in Computing Systems , 1995

Shearin, S., Maes, P., "“Representation and Ownership of Electronic Profiles" “, Proceedings of CHI 2000, Workshop Designing Interactive Systems for 1-to-1 E-commerce ., The Hague, The Netherlands , April 2000.

Sheehan, K., Hoy, M., “"Flaming, complaining, abstaining: How online users respond to privacy concerns“," Journal of Advertising , fall 1999

Shneiderman, B., “"Direct Manipulation for Comprehensible, Predictable and Controllable user Interfaces“," Proceedings of IUI‘‘97, International Conference on Intelligent User Interfaces , 1997

Shneiderman, B, and Maes, P., “"Direct Manipulation Vs. Interface Systems: a Debate" “, ACM Interactions , vol. 4 , no. 3 , 1997 , pp. 42-61

Spiekermann, S., Grossklags, J., Berendt B., “"E-privacy in 2nd generation E-Commerce" “; Proceedings of ACM EC‘01, Conference on Electronic Commerce , Tampa, Florida , October 2001

Sproull, L., Subramani, M., Kiesler, S., Walker, J., Waters, K., “"When the Interface Is a Face" “, Human-Computer Interaction , vol. 11 , 1996 , pp.97-124

Srinivasan, N., Ratchford, B., “"An Empirical Test of a Model of External Search for Automobiles" “, Journal of Consumer Research , vol. 18 , September 1991 , pp.233-242

Stevens, S., “"On the Theory of Scales of Measurement" “, Science , no.103 , pp.677-680

Stigler, G., “"The Economics of Information" “, Journal of Political Economy , vol.69 , no.3 , 1961 , pp.213-225

Sundaram, D., Taylor, R. , “"An Investigation of External Information Search Effort: Replication in In-home Shopping Situations" “, Advances in Consumer Research , vol. 25 , 1998 , pp.440-445

Swaminathan, V., Lepkowska-White, E., Rao, B., “"Browsers or Buyers in Cyberspace? An Investigations of Factors Influencing Electronic Exchange" “, Journal of Computer Mediated Communication , vol. 5 , no. 1 , 1999

138

Thorelli, H., Thorelli, S., Consumer Information Systems and Consumer Policy , Cambridge, Massachusetts , 1977

Traylor, M., “"Ordinal and Interval Scaling" “, Journal of Market Research Society , vol.25 , no.4, 1983 , pp.297-303

Urban, G., Sultan, F., Qualls, W., “"Design and Evaluation of a Trust Based Advisor on the Internet“" , MIT Sloan School, December 1999 , available from: http://ebusiness.mit.edu/urban/ (on 10.10.02)

Urban, G., Sultan, F., Qualls, W., “"Trust Based Marketing on the Internet" “, MIT Sloan School Working Paper WP 4035-98 , Boston , 1998

Vulkan, N., “"Economic Implications of Agent Technology and E-commerce“," The Economic Journal , vol. 109 , February 1999 , pp. 67-90

Wang, H., Lee, M., Wang, C., “"Consumer Privacy Concerns about Internet Marketing" “, Communications of the ACM , vol.41 , no.3, 1998 , pp.63-70

Warren, S., Brandeis, L., “"The Right to Privacy" “, Harvard Law Review , vol.4 , no.5 , 1890 , available from: http://www.lawrence.edu/fac/boardmaw/Privacy_brand_warr2.html (on 10.10.02 )

Weiber, R., Adler, J., “"Ein Einsatz von Unsicherheitsreduktionsstrategien im Kaufprozeß: Eine informationsökonomische Analyse" “, ZfbF, Sonderheft 35 , 1995a , pp.61-77

Weiber, R. , Adler, J., “"Informationsökonomisch begründete Typologisierung von Kaufprozessen" “, ZfbF, 1995b , pp.61-77

Weinberg, P., Das Entscheidungsverhalten der Konsumenten , Paderborn , 1981

Weitzman, M., “"Optimal search for the best alternative" “, Econometrica , vol.47 , no.3 , 1979, pp.641-654

West P., Ariely, D., Bellman, S., Bradlow, E., Huber, J., Johnson, E., Kahn, B., Little, J., Schkade‚ D. , “"Agents to the Rescue" ?“, Marketing Letters, vol. 10 , no.3 , 2000, pp.285-300

Westin, A., “"Harris-Equifax Consumer Privacy Survey" “, Atlanta , Equifax Inc., 1996

139

Zaichkowsky, J., “"Measuring the Involvement Construct" “, Journal of Consumer Research, vol.12 , 1985 , pp.341-352

© Die inhaltliche Zusammenstellung und Aufmachung dieser Publikation sowie die elektronische Verarbeitung sind urheberrechtlich geschützt. Jede Verwertung, die nicht ausdrücklich vom Urheberrechtsgesetz zugelassen ist, bedarf der vorherigen Zustimmung. Das gilt insbesondere für die Vervielfältigung, die Bearbeitung und Einspeicherung und Verarbeitung in elektronische Systeme.