2001-03-30Konferenzveröffentlichung DOI: 10.18452/1032
Quality process and Knowledge Management - Issues for the University Information Systems Management
Humboldt-Universität zu Berlin
Our Information Systems Department is involved in an ISO 9002 quality process. We first constructed quality documentation around a quality assurance manual and changed the staff s working methods. We then realized an internal audit and a management review: review of quality indicators and quality dashboard, confidence to the customers. Are discussed the benefits of this quality policy in a university environment, the unsatisfactory points and the how the quality loop led to more knowledge inventory of all the working processes involved in the major issue of MIS availability.
Dateien zu dieser Publikation
Is Part Of Series: Proceedings of the 7th International Conference of European University Information Systems, EUNIS2001, 28.03.2001 - 30.03.2001, Humboldt-Universität zu Berlin, pp 36-38