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2001-03-30Konferenzveröffentlichung DOI: 10.18452/1032
Quality process and Knowledge Management - Issues for the University Information Systems Management
dc.contributor.authorFredenucci, Sigrun
dc.contributor.authorBernard, Annick
dc.contributor.editorKnop, Jan
dc.contributor.editorSchirmbacher, Peter
dc.date.accessioned2017-06-15T11:24:16Z
dc.date.available2017-06-15T11:24:16Z
dc.date.created2001-01-01
dc.date.issued2001-03-30
dc.identifier.urihttp://edoc.hu-berlin.de/18452/1684
dc.description.abstractOur Information Systems Department is involved in an ISO 9002 quality process. We first constructed quality documentation around a quality assurance manual and changed the staff s working methods. We then realized an internal audit and a management review: review of quality indicators and quality dashboard, confidence to the customers. Are discussed the benefits of this quality policy in a university environment, the unsatisfactory points and the how the quality loop led to more knowledge inventory of all the working processes involved in the major issue of MIS availability.eng
dc.language.isoeng
dc.publisherHumboldt-Universität zu Berlin
dc.titleQuality process and Knowledge Management - Issues for the University Information Systems Management
dc.typeconferenceObject
dc.identifier.urnurn:nbn:de:kobv:11-1002490
dc.identifier.urnurn:nbn:de:kobv:11-1002487
dc.identifier.doihttp://dx.doi.org/10.18452/1032
dc.subject.dnb01 Wissenschaft und Kultur allgemein
local.edoc.container-titleProceedings of the 7th International Conference of European University Information Systems
local.edoc.container-titleEUNIS2001
local.edoc.type-nameKonferenzveröffentlichung
local.edoc.institutionHumboldt-Universität zu Berlin
local.edoc.container-typeconference
local.edoc.container-type-nameKonferenz
local.edoc.container-eventProceedings of the 7th International Conference of European University Information Systems, EUNIS2001, 28.03.2001 - 30.03.2001, Humboldt-Universität zu Berlin, pp 36-38
local.edoc.container-firstpage36
local.edoc.container-lastpage38

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