Quality process and Knowledge Management - Issues for the University Information Systems Management
dc.contributor.author | Fredenucci, Sigrun | |
dc.contributor.author | Bernard, Annick | |
dc.contributor.editor | Knop, Jan | |
dc.contributor.editor | Schirmbacher, Peter | |
dc.date.accessioned | 2017-06-15T11:24:16Z | |
dc.date.available | 2017-06-15T11:24:16Z | |
dc.date.created | 2001-01-01 | |
dc.date.issued | 2001-03-30 | |
dc.identifier.uri | http://edoc.hu-berlin.de/18452/1684 | |
dc.description.abstract | Our Information Systems Department is involved in an ISO 9002 quality process. We first constructed quality documentation around a quality assurance manual and changed the staff s working methods. We then realized an internal audit and a management review: review of quality indicators and quality dashboard, confidence to the customers. Are discussed the benefits of this quality policy in a university environment, the unsatisfactory points and the how the quality loop led to more knowledge inventory of all the working processes involved in the major issue of MIS availability. | eng |
dc.language.iso | eng | |
dc.publisher | Humboldt-Universität zu Berlin | |
dc.rights.uri | http://rightsstatements.org/vocab/InC/1.0/ | |
dc.title | Quality process and Knowledge Management - Issues for the University Information Systems Management | |
dc.type | conferenceObject | |
dc.identifier.urn | urn:nbn:de:kobv:11-1002490 | |
dc.identifier.urn | urn:nbn:de:kobv:11-1002487 | |
dc.identifier.doi | http://dx.doi.org/10.18452/1032 | |
dc.subject.dnb | 01 Wissenschaft und Kultur allgemein | |
local.edoc.type-name | Konferenzveröffentlichung | |
local.edoc.container-type | conference | |
local.edoc.container-type-name | Konferenz | |
dc.description.event | Proceedings of the 7th International Conference of European University Information Systems, EUNIS2001, 28.03.2001 - 30.03.2001, Humboldt-Universität zu Berlin, pp 36-38 | |
dcterms.bibliographicCitation.booktitle | Proceedings of the 7th International Conference of European University Information Systems | |
dcterms.bibliographicCitation.booktitle | EUNIS2001 | |
dcterms.bibliographicCitation.pagestart | 36 | |
dcterms.bibliographicCitation.pageend | 38 | |
bua.department | Humboldt-Universität zu Berlin |