Logo of Humboldt-Universität zu BerlinLogo of Humboldt-Universität zu Berlin
edoc-Server
Open-Access-Publikationsserver der Humboldt-Universität
de|en
Header image: facade of Humboldt-Universität zu Berlin
View Item 
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • Proceedings of the 7th International Conference of European University Information Systems EUNIS2001 (Humboldt-Universität zu Berlin, 28.03.2001 - 30.03.2001)
  • View Item
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • Proceedings of the 7th International Conference of European University Information Systems EUNIS2001 (Humboldt-Universität zu Berlin, 28.03.2001 - 30.03.2001)
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.
All of edoc-ServerCommunity & CollectionTitleAuthorSubjectThis CollectionTitleAuthorSubject
PublishLoginRegisterHelp
StatisticsView Usage Statistics
All of edoc-ServerCommunity & CollectionTitleAuthorSubjectThis CollectionTitleAuthorSubject
PublishLoginRegisterHelp
StatisticsView Usage Statistics
View Item 
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • Proceedings of the 7th International Conference of European University Information Systems EUNIS2001 (Humboldt-Universität zu Berlin, 28.03.2001 - 30.03.2001)
  • View Item
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • Proceedings of the 7th International Conference of European University Information Systems EUNIS2001 (Humboldt-Universität zu Berlin, 28.03.2001 - 30.03.2001)
  • View Item
2001-03-30Konferenzveröffentlichung DOI: 10.18452/1094
The Oracle Student System (OSS) Implementation Project - A Learner-Centred Approach
Townsend, John
Humboldt-Universität zu Berlin
Liverpool John Moores University (JMU) have developed a corporate strategy that is focussed on the learner and mandates a technical infrastructure that enables the delivery of a high degree of self-service access to central applications, plus staff and processes attuned to this approach. The ultimate goal is the delivery of a Learner Relationship Management (LRM) system, based around industry CRM concepts, and providing an integrated learner profile accessible by students and staff at all points during the educational life-cycle. This approach requires a radical shift in the way in which the University administration interacts with learners and will be a major cultural change for JMU. The Oracle Student System (OSS) is being implemented by JMU as an essential building block of this approach, and in particular the implementation project is addressing the people and process issues resolution of which is essential for success. The presentation will describe the big picture - the corporate strategy that is driving this learner-centred approach, including the conceptual background to LRM and Self-Service; the way in which this approach is embodied in the OSS Implementation Project, and in particular how people and process issues are being addressed; progress to date on the project and lessons learned on the way to achieving strategic objectives.
Files in this item
Thumbnail
Townsend.pdf — Adobe PDF — 51.79 Kb
MD5: 0370d054845e05adff36ad3ef46b3e12
1399_html.zip — Unknown — 33.99 Kb
MD5: 5f427d18dd8fb91b678a6dfeb101067f
1399_xml.zip — Unknown — 7.178 Kb
MD5: 8a02c2dde2d87005bd50eeaadd600115
Cite
BibTeX
EndNote
RIS
InCopyright
Details
DINI-Zertifikat 2019OpenAIRE validatedORCID Consortium
Imprint Policy Contact Data Privacy Statement
A service of University Library and Computer and Media Service
© Humboldt-Universität zu Berlin
 
DOI
10.18452/1094
Permanent URL
https://doi.org/10.18452/1094
HTML
<a href="https://doi.org/10.18452/1094">https://doi.org/10.18452/1094</a>