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2008-01-19Konferenzveröffentlichung DOI: 10.18452/1293
Help Users Search!
dc.contributor.authorGreifeneder, Elke
dc.contributor.editorHauke, Petra
dc.contributor.editorKalbow, Annette
dc.contributor.editorJacob, Boris
dc.contributor.editorMarten, Diana
dc.contributor.editorGrzeschik, Kathrin
dc.contributor.editorStöhr, Matti
dc.date.accessioned2017-06-15T12:27:23Z
dc.date.available2017-06-15T12:27:23Z
dc.date.created2008-01-18
dc.date.issued2008-01-19
dc.identifier.urihttp://edoc.hu-berlin.de/18452/1945
dc.description.abstractOnline Public Access Catalogues (OPACs) are not self-explanatory, and help searching them should be a standard feature. Access to library information should not be an adventure game. Unfortunately that goal is far away. Many surveys show user problems. Twenty-five percent of the users already fail at the operating system level, and another 37 % get a zero results. These users need help. Helping users search should be the goal and the right software tools are essential. In the first part of this paper, we describe what online help systems are. Spelling corrections, faceted-browsing, recommender-systems, context-sensitive-help or avatars are only a few examples of the broad field. Based on an analysis of German university libraries, we show then how they are currently used. The second part of the paper explains what stands behind the concept of useware-engineering and how we can apply it to prototype a companyindependent OPAC help system.eng
dc.language.isoeng
dc.publisherHumboldt-Universität zu Berlin
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/
dc.subjectOPACeng
dc.subjectaccess to library informationeng
dc.subjectonline help systemseng
dc.subjectuseware engineeringeng
dc.subject.ddc020 Bibliotheks- und Informationswissenschaften
dc.titleHelp Users Search!
dc.typeconferenceObject
dc.subtitlePrototyping an Online Help System for OPACs
dc.identifier.urnurn:nbn:de:kobv:11-10083417
dc.identifier.doihttp://dx.doi.org/10.18452/1293
dc.subject.dnb02 Schrift, Buch, Bibliothek, Information und Dokumentation
local.edoc.container-title16th BOBCATSSS Symposium 2008
local.edoc.container-titleProviding Access to Information for Everyone
local.edoc.container-titleBOBCATSSS 2008
local.edoc.pages8
local.edoc.type-nameKonferenzveröffentlichung
local.edoc.container-typeconference
local.edoc.container-type-nameKonferenz
local.edoc.container-event16th BOBCATSSS Symposium 2008 - Providing Access to Information for Everyone, BOBCATSSS 2008, 28.01.2008 - 30.01.2008, Zadar, Croatia, pp 129-136
local.edoc.container-firstpage129
local.edoc.container-lastpage136

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