Logo of Humboldt-Universität zu BerlinLogo of Humboldt-Universität zu Berlin
edoc-Server
Open-Access-Publikationsserver der Humboldt-Universität
de|en
Header image: facade of Humboldt-Universität zu Berlin
View Item 
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • 16th BOBCATSSS Symposium 2008 BOBCATSSS 2008 (Zadar, Croatia, 28.01.2008 - 30.01.2008)
  • View Item
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • 16th BOBCATSSS Symposium 2008 BOBCATSSS 2008 (Zadar, Croatia, 28.01.2008 - 30.01.2008)
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.
All of edoc-ServerCommunity & CollectionTitleAuthorSubjectThis CollectionTitleAuthorSubject
PublishLoginRegisterHelp
StatisticsView Usage Statistics
All of edoc-ServerCommunity & CollectionTitleAuthorSubjectThis CollectionTitleAuthorSubject
PublishLoginRegisterHelp
StatisticsView Usage Statistics
View Item 
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • 16th BOBCATSSS Symposium 2008 BOBCATSSS 2008 (Zadar, Croatia, 28.01.2008 - 30.01.2008)
  • View Item
  • edoc-Server Home
  • Tagungs- und Konferenzbände
  • 16th BOBCATSSS Symposium 2008 BOBCATSSS 2008 (Zadar, Croatia, 28.01.2008 - 30.01.2008)
  • View Item
2008-01-19Konferenzveröffentlichung DOI: 10.18452/1314
What Librarians Need2Know
Instant Messaging and Chat as Reference Services in Public Libraries
Nielsen, Hans Jørn
Hummelshøj, Marianne
Need2Know is the name of a test work made by the public libraries of Aalborg, Denmark. Using MSN Messenger as a tool for synchronous reference service the project tested if it is possible to reach new library users with instant messaging as a platform. The authors of this paper followed the test work as researchers. The paper does not give a detailed report or evaluation of the test work but presents the project and discusses the implications of the use of instant messaging and new media in the public library. The test work was a great success. A contract with Microsoft provided banner spots exposing Need2Know to MSN users, and 700 users signed up for the service. The users were mostly young people at the age of 12-15 years, a group of users who in recent years has deselected the library. The conclusion is that instant messaging is an excellent communication tool for reaching young people. Based on research literature in the field the paper discusses the kind and quality of synchronous reference service and the qualifications needed by the librarian. Instant messaging has lately been related to the phenomenon of Web 2.0, and the paper also refers to Web 2.0, especially to the aspects of distributed services versus the library as a physical and virtual unit. Should the library be an equal among equals in a common knowledge sharing of user communities? Or will users still expect the public library to be a confidential guide in the jungle of information?
Files in this item
Thumbnail
nielsen.pdf — Adobe PDF — 446.9 Kb
MD5: b7ca0ec522ae0ce5ff7c6377571f7649
Cite
BibTeX
EndNote
RIS
InCopyright
Details
DINI-Zertifikat 2019OpenAIRE validatedORCID Consortium
Imprint Policy Contact Data Privacy Statement
A service of University Library and Computer and Media Service
© Humboldt-Universität zu Berlin
 
DOI
10.18452/1314
Permanent URL
https://doi.org/10.18452/1314
HTML
<a href="https://doi.org/10.18452/1314">https://doi.org/10.18452/1314</a>