Mystery Shopping in der Chatauskunft: Entwicklung eines Kriterienkatalogs
| dc.contributor.author | Stecker, Sandra | |
| dc.date.accessioned | 2022-03-14T13:07:34Z | |
| dc.date.available | 2022-03-14T13:07:34Z | |
| dc.date.issued | 2022-03-14 | none |
| dc.identifier.uri | http://edoc.hu-berlin.de/18452/24937 | |
| dc.description.abstract | Das Ziel ist die Entwicklung eines geeigneten Kriterienkatalogs zur Evaluierung der Mystery Shopping Erfahrung innerhalb der Chatauskunft. Die Prüfung der Eignung des Katalogs erfolgt mittels eines Pretests an ausgewählten Universitätsbibliotheken in Nordrhein-Westfalen und dient einer Überarbeitung der Kriterien, welche die Rückschlüsse aus den Erfahrungswerten miteinbezieht. | ger |
| dc.description.abstract | The aim is to develop a suitable catalogue of criteria for evaluating the Mystery Shopping experience within chat reference services. The suitability of the catalogue is checked by means of a pretest at selected university libraries in North Rhine-Westphalia and is used for a revision that includes the conclusions drawn from empirical values. | eng |
| dc.language.iso | ger | none |
| dc.publisher | Humboldt-Universität zu Berlin | |
| dc.rights | (CC BY-NC-ND 4.0) Attribution-NonCommercial-NoDerivatives 4.0 International | ger |
| dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
| dc.subject | Mystery Shopping | ger |
| dc.subject | Chatauskunft | ger |
| dc.subject | Kriterienkatalog | ger |
| dc.subject | Bibliothek | ger |
| dc.subject | Universitätsbibliothek | ger |
| dc.subject | Mystery Shopping | eng |
| dc.subject | chat reference service | eng |
| dc.subject | criteria catalogue | eng |
| dc.subject | library | eng |
| dc.subject | university library | eng |
| dc.subject.ddc | 020 Bibliotheks- und Informationswissenschaften | none |
| dc.title | Mystery Shopping in der Chatauskunft: Entwicklung eines Kriterienkatalogs | none |
| dc.type | article | |
| dc.identifier.urn | urn:nbn:de:kobv:11-110-18452/24937-6 | |
| dc.identifier.doi | http://dx.doi.org/10.18452/24278 | |
| dc.type.version | submittedVersion | none |
| local.edoc.container-title | BIBLIOTHEK – Forschung und Praxis | none |
| local.edoc.pages | 10 | none |
| local.edoc.type-name | Zeitschriftenartikel | |
| local.edoc.container-volume | 2021 | none |
| dc.description.version | Peer Reviewed | none |
| local.edoc.container-erstkatid | 2971639-1 | none |
