‘Confused, scared, hopeless, unsure’: teens looking for information about COVID-19

Abstract

Presents findings from an online questionnaire investigating teens’ information-seeking about COVID-19.Methods. Online questionnaire completed by 26 teens, ages 15 to 19 years, living in Brooklyn, New York, in June 2020. Responses include quantitative data (ranking and checklists) and qualitative data (free writing). The questionnaire explored information themes in relation to COVID-19, such as information sources and platforms, credibility and disinformation, teens’ roles in information intermediation, affective aspects of their information behaviour, as well as what would have helped teens find COVID-19 information. Teens experienced anxiety as they looked for reliable information about COVID-19. They served as their family’s language brokers and technology experts, taking on the responsibilities of information intermediator. Teens used social media platforms and legacy media as information sources. Nevertheless, teens indicated a wish for institutional support and guidance from governments (municipal, state, federal) and schools. Libraries were not an information source. The results of this study have implications for research into teen mental health in relation to the COVID-19 global pandemic, as well as reframing the meaning of ‘everyday life information seeking’ during a time of crisis, when everyday life is not normal.